Privacy Policy

1. Information We Collect

We collect information needed to provide membership access, process orders, and improve our service.

• Identity & contact data (name, email, phone if provided)
• Membership details (status, level, renewal history)
• Order and delivery details (products purchased, address, delivery notes)
• Payment data (processed securely by third parties; we do not store full card details)
• Technical data (IP address, device/browser info, site interactions via cookies)
• Communications (messages you send via email/forms)

2. How We Use Your Data

We only use your data when we have a lawful basis to do so under UK data protection law.

• To create and manage your membership account
• To provide access to member pricing, exclusive offers, and promotions
• To process orders, deliveries, and customer support requests
• To send service messages (renewals, confirmations, policy updates)
• To improve website performance, security, and user experience
• To comply with legal and accounting obligations

3. Payments

Payments are processed securely through trusted third-party payment providers. We do not store full card details on our servers.

4. Cookies & Analytics

We use cookies to keep the site working correctly, improve your experience, and understand website usage. You can manage cookies through your browser settings. Some cookies may be required for core functionality (such as login and checkout).

5. Sharing Your Data

We do not sell or rent your personal data.

We may share data with trusted providers where necessary, such as:

• Payment processors (to take payments securely)
• Delivery and fulfilment partners (to deliver orders)
• Website hosting, security, and analytics providers (to operate and improve the site)

6. Data Retention

We retain personal data only for as long as necessary to provide our services and meet legal obligations. Retention periods vary depending on the type of data and purpose (for example, order records may be retained to meet tax and accounting requirements).

7. Your Rights

Under UK GDPR, you have rights over your personal data, including:

• Request access to the data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion (where applicable)
• Object to certain processing or request restriction
• Withdraw consent at any time (where applicable)

To exercise your rights, email contact@bensbedclub.co.uk.

8. Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and the effective date will be updated above.